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American Funds - Advisor Marketing Service Specialist Resume Example

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Aaliyah Griffin
Professional Summary

Seasoned Call Center Supervisor with more than 15 years of experience in fast-paced Out bound and In Bound call centers. Excellent customer service and leadership skills. Track record of achieving exceptional results in collection results and customer service satisfaction.

  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Critical Thinking
  • Writing
  • Coordination
  • Management of Personnel Resources
  • Judgment and Decision Making
  • Complex Problem Solving
Advisor Marketing Service Specialist 12/2007 to 03/2015
American Funds Carmel, IN
  • Receiving inbound calls from shareholders and financial advisors across the country

  • Helping callers manage their mutual fund accounts by completing on-line account transactions, such as investments, redemptions, and account maintenance

  • Educating callers on American Funds services and broader industry policies

  • Researching and resolving customer inquiries in a timely manner

  • Providing telephone support to website users

Quality Assurance Collections Supervisor 01/2005 to 12/2007
Nelnet Indianapolis, IN
  • Responsible for overseeing the quality monitoring of calls
  • Quality review of account work

  • Management of the policy and procedure/standard operating procedure change management process

  • Establish and maintain compliance to federal standards for collections of student loans

  • Setting up outbound call campaings


Collections Supervisor 03/2003 to 01/2005
Alliance One Anderson, IN
  • Oversee a team of call center collection agents

  • Provide hands-on instruction and support to agents

  • Manage call queues and build campaigns to ensure all targets are met

  • Conduct weekly team meetings

  • Compile performance metrics and report to senior leadership
Skip-tracer 03/2000 to 01/2003
Sallie Mae Fishers, IN
  • Traced skips for student and private loans by doing searches in city and telephone directories, and street listings, and inquires at post office.

  • Conduct interviews via telephones, or write to former neighbors, stores, friends, relatives, and former employers to elicit information pertaining to whereabouts of skips

  • Follows up each lead and prepares report of investigation to collections department.
Associate of Arts: Business Jun 2004 Ivy Tech - Anderson, IN
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Resume Details

This is a real resume for a Advisor Marketing Service Specialist in Anderson, Indiana with experience working for such companies as American Funds, Nelnet, Alliance One. This is one of the hundreds of Advisor Marketing Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Advisor Marketing Service Specialist resume.

Previous Companies:

  • American Funds
  • Nelnet
  • Alliance One

Previous Job Positions:

  • Advisor Marketing Service Specialist
  • Quality Assurance Collections Supervisor
  • Collections Supervisor
  • Skip tracer


  • Ivy Tech

Level of Education:

  • Associate of Arts

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