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Forest Lawn Memorial Parks And Mortuaries - Advanced Senior Client Representative Resume Example

Dylan Allen
XXXX XXXXXXX XXXX, Temple City, CA 91780
Professional Summary

Dedicated and goal-oriented client representative with 7 years of specialization in quality customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. 

  • Strong communication skills  
  • Ability to multi-task
  • Organized and detail oriented
  • Works well in groups or individually
  • Thrives in fast paced work environment
  • Great time management skills
  • Proficient in proofreading
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Types 50 wpm
Advanced Senior Client Representative Oct 2007Present Forest Lawn Memorial Parks and Mortuaries Covina, CA
  • Displays the highest level of professionalism and sensitivity when dealing with grieving family members
  • Monitors high-volume phone lines and displays proper phone etiquette
  • Obtains information needed to complete legal documents, such as death certificates or burial permits within short deadlines
  • Schedules funerals, burials, or cremations
  • Works with families to resolve minor complaints, and with supervisors to resolve larger issues
  • Aids in training new employees, with special emphasis on providing empathetic customer service to families
Office Secretary Jun 2005Aug 2007 San Gabriel Valley Plumbing San Gabriel, CA
  • Communicated with customers to identify and resolve outstanding payments
  • Successfully managed workload to exceed quality service goals
  • Prepared and distributed payroll to staff
  • Maintained office supply inventory
  • Accurately entered all financial information including payments to guarantee that employees and vendors were paid correctly and on time
High School Diploma Jun 2003 Arroyo High School El Monte, CA
Sociology Citrus Community College Glendora, CA 2010 - Current
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Resume Details

This is a real resume for a Advanced Senior Client Representative in Temple City, California with experience working for such companies as Forest Lawn Memorial Parks And Mortuaries, San Gabriel Valley Plumbing. This is one of the hundreds of Advanced Senior Client Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Advanced Senior Client Representative resume.

Previous Companies:

  • Forest Lawn Memorial Parks and Mortuaries
  • San Gabriel Valley Plumbing

Previous Job Positions:

  • Advanced Senior Client Representative
  • Office Secretary


  • Arroyo High School
  • Citrus Community College

Level of Education:

  • High School Diploma

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