Senior Program Manag...Windsor Mill, Maryland
professional offering a unique combination of creativity and
analytical skill with the ability to assess various perspectives simultaneously
to make sound business decisions which
are easily transferable into a variety of management positions.
Service-oriented Administrator I with 2.9 years background in Management with the Franchise Tax Board. Core competencies include leadership, strong work ethic and solid interpersonal skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Perform supervisory duties such as plan, organize, and direct the work of twelve collection staff and two Sr. Compliance Representatives performing tax program related activities. Evaluate staff, provide constructive and timely feedback regarding their work. Utilize Time Portal to oversee staffs' schedules for accuracy and completion of time reported. Assist senior management with planning or directing program activities. Possess the authority to hire, promote, reward, or discipline staff utilizing positive discipline methods. Engage staff through one-on-ones, staff meetings, and team building activities. Develop and motivate staff to work to their fullest capabilities to meet or exceed program expectations. Analyze situations accurately, take timely and effective courses of action; collaborate for win-win solutions. Practice logical and creative thinking to resolve issues, communicate effectively, and handle difficult, complex, and sensitive program responsibilities. Complete assigned projects accurately and timely. Represent senior management at meetings during their absence. Practice enterprise-wide and flexible decision making by involving others and/or considering impacts to other business areas when appropriate to do so during the decision making process. Promote and maintain a harrassment and discriminatory free work environment by applying State and Federal laws and rules and departmental policies and procedures.
As a Sr. Compliance Representative Lead, I represented my supervisor when she was unavailable. I led a team of Compliance Reps to meet and/or exceed business expectations by leading by example, mentoring and inspiring the team to achieve expectations. I maintained an open-door policy with staff to help create a positive, productive, and creative work environment. I utilized creative problem-solving skills and flexible decision making by involving others in the decision-making process when appropriate to do so. I acted as a liaison with senior management; was involved in enterprise-wide teams: EDR: Outbound Messaging; Internal Taxpayer Folder; Interactive Voice Response I/A. I was a member of the ARM Division's Promoting Employee Development Team. Additionally, I effectively managed my time and prioritized work to meet operational needs; reviewed staff work; trained and developed staff; gathered, analyzed, and interpreted data to make informative decisions; acted in a positive, tactful and politically sensitive manner. I accomplished goals and tasks through others via delegation, follow-up, and oversight; I practiced active listening skills and effectively provided constructive feedback with tact; resolved issues at the lowest level, however, I knew when to elevate information to upper management.
Analyzed situations accurately and took the next best action; utilized good judgment and diplomacy under stressful conditions; interpreted and applied California State laws to assist taxpayer compliance; applied required knowledge to efficiently perform employment duties; resolved complex accounts; trained and developed staff; reviewed staff work for accuracy and efficiency, and the project lead for an enterprise-wide effort to reduce the Tax Gap which continues to be a priority for the Franchise Tax Board. Utilized problem-solving/decision making skills to resolve complex accounts in a tactful and diplomatic manner. Quickly grasped new procedures and adapted to change with ease by being receptive to new ideas and/or procedures. Responded quickly to new instructions and demonstrated an eagerness to learn. Promoted group harmony and made sound decisions with confidence.
Supervised, trained, and developed employees; assisted in daily staff operations and conducted team meetings; briefed executives on departmental procedures; maintained daily reports on employees' statistics.
This is a real resume for a Administrator I in Sacramento, California with experience working for such companies as State Of California, Ftb, State Of Califonia. This is one of the hundreds of Administrator I resumes available on our site for free. Use these resumes as templates to get help creating the best Administrator I resume.
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