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R&a Distribution Services Llc - Administrator Resume Example

Sofia Cox
XXXX XXXXXXXXXX XXXX, Rocklin, CA 95677
Home: XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Reliable, trustworthy, customer service-oriented Office Manager with a twenty year background in Customer Service Relations. Core competencies include adaptability, integrity and work standards as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Exceptional Customer Service Skills
  • Strong Organization Skills
  • Automated call distribution phone system and multiple line phone
  • Contractor payroll and paychecks
  • Contractor contracts and 1099's
  • Patient Accounts Representative
  • Customer Accounts Representative
  • Microsoft Office, Word, Excel, Works, Access and QuickBooks
Experience
Administrator 06/2002 to Present
R&A Distribution Services L.L.C. - Rocklin, CA
  • Biweekly payroll for 125 Independent Contractors.
  • Complete employee time sheets showing arrival time, departure time, mileage and overtime.
  • Complete 551 route invoices including all delivered paper counts, customer tips, customer complaints, other product delivery counts, contractor insurance and contractor supplies.
  • Process and issue contractor paychecks and invoices of earnings.
  • Answer phone from customers or call customers regarding accounts, stops/starts, complaints or delivery issues.
  • Meet with Contractors to keep contracts up to date and signed.
  • Complete Independent Contractor 1099's, complete Workman's Comp audit, prepare for yearly tax filing.
  • Microsoft Office, Word, Excel, Access, Works, QuickBooks, Core FTP, Web Portal, Route List Portal, Single Copy draw and returns.
  •  Computer, 10-key, fax, copier, multiple line phone.
  • Train new Sacramento Bee Distributors on Core FTP and Microsoft Access to process their payroll.
Patient Accounts Representative 09/1997 to 08/1999
St. Alphonsus Regional Medical Center - Boise, ID
  • Bill patient accounts to appropriate medical, liability, workman's  comp, County Assistance or State Medicaid.
  • Ensure all charges, codes and modifiers are correct.
  • Answer incoming mail inquiries regarding medical records, claims, denials and copies of patient bill.
  • Answer incoming calls from patients, patient representatives and insurance companies.
  • Contact insurance companies to verify status of claims.
  • Retrieve patient medical records for insurance companies, patients and other medical personnel from database or microfilm.
  • Create, maintain, and enter information into databases.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance  with regulations. 
  • Train the trainer course - Attended outside training class to learn new Y2K compliant hospital billing program, than returned to train remaining billing office staff on the new program.
Return Materials Authorization Representative 10/1995 to 07/1996
Micron Electronics - Nampa, ID
  • Create, maintain and enter customer information into databases.
  • Assist customers with the return of defective hard drives, modems, monitors, accessories and software.
  • Automated call distribution phone system and multiple line phone. 
  • Call customers with return materials authorization number and explain procedure to return defective product.
  • Release shipment of new product after defective product has been returned and processed.
  • Answer incoming calls from customers to answer any questions, explain products or services or transfer calls to appropriate teams.
Cash Office Clerk/Head Customer Service Associate 10/1990 to 06/1994
Ross Dress for Less - Boise, ID
  • Balance currency, coin, checks, debit and credit card transactions from previous day cash drawers using computer and 10-key.
  • Identify transaction errors when cash, debits or credits do not balance.
  • Enter cash, debit and credit totals into corporate office database.
  • Verify safe balance and place order of cash to meet daily needs.
  • Verify total deposit, complete deposit slip and bag armored car deposits.
  • Resolve customers' service issue by performing activities such as exchanging merchandise, refunding money, or adjusting receipt.
  • Train new employees in customer service and cashier procedures.
  • Prepare daily lunch and break schedule.
  • Relieve customer service associates for lunch or break.
  • Answer incoming calls and forward to correct department or manager.
Emergency Fire Fighter (EFF) 07/1988 to 10/1990
National Interagency Fire Center - Boise, ID
  • Three fire seasons.
  • Assemble and label kits used by forest fire fighters.
  • Chainsaw kits, pump kits, finance kits, mop up kits, first aid kits, incident report kits, office supply kits, etc.
  • Assemble boxes using taping machine.
  • Typed and submitted warehouse workers eff time forms.
  • Gas powered forklift and stand up electric forklift.
  • Transported supplies to area warehouses using NIFC trucks.
  • 1990 - Supervised six person crew on 12-hour night shift.
Education
Ontario High School Jan 1988 Ontario, Oregon
Diploma: Diploma Ontario High School Ontario, Oregon, US
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Resume Details

This is a real resume for a Administrator in Rocklin, California with experience working for such companies as R&a Distribution Services Llc, St Alphonsus Regional Medical Center, Micron Electronics. This is one of the hundreds of Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Administrator resume.

Previous Companies:

  • R&A Distribution Services LLC
  • St Alphonsus Regional Medical Center
  • Micron Electronics

Previous Job Positions:

  • Administrator
  • Patient Accounts Representative
  • Return Materials Authorization Representative
  • Cash Office Clerk
  • Head Customer Service Associate

Schools:

  • Ontario High School

Level of Education:

  • Diploma

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