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Mercury Insurance Group - Administrative Support Specialist Resume Example

Bmlea Zproeda
  • XXXXX XXXXX XXXXX XXX X XXX, Laguna Hills, CA 92653
  • XXXXX XXXXX XXXXX XXX X XXX, 92653, Laguna Hills CA
Professional Summary

Accomplished and energetic administrative support with a solid history of achievement in all office duties and/or administrative support.  Motivated leader with strong organizational and prioritization abilities.  Areas of expertise include: insurance processing documents, customer excellence,  receptionist desk, and all clerical involved duties.

  • Administration and Management
  • Reception Area
  • Excellent Customer Service
  • Active Listening/communication skills
  • Computers and Electronics
  • Microsoft office skills
  • Data entry
Administrative Support Specialist, 03/2008 to 12/2014
Mercury Insurance Group Brea, Ca

Answer telephones and direct calls to appropriate staff

Compile and record new claims, reports, or correspondence, using company computer system.

Print checks, keep a daily log on new losses, process and start new file on new claims, request dmv records on ADR. Request police reports when necessary, gather all information on new theft/accident for the adjusters, distribute all claim accordingly, constantly on phone helping insurers with their claim status.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies, use of fax/xeros and all the office equipment.

Entering new correspondence into the online customer file, helping adjusters with any file locating, data entry, such as electronic filing, managed electronic claim processing using guide wire system, among others. Maintain office running smoothly, keeping all necessary forms and office supplies at hand, followed direction from supervisors, followed all company rules and  procedures. Worked on special projects.

Advertising Consultant, 06/2007 to 06/2008
Penny Saver Mission Viejo, Ca

As a consultant:  recommend appropriate sizes and formats for advertising, depending on medium being used. Provided customer service.  Taking and placing adds on appropriate cities, maintained log on new and all adds, called customer for their order reminding.  Cover reception desk when necessary.

Administrative Assistant, 05/2006 to 05/2007
Abigail Abbot Mission Viejo, Ca

Worked at various companies such as: Development companies, hoag hospital, Printing co.  Insurance co. Completed assignments as directed for different vendors. Assignments could lost from weeks to months.  Covered receptionist duties like filing, phones and used all office equipment.  Provided customer service. Worked at accounts receivable/payable. Processed medical forms, order accident reports, court reports. Large amount of data entry.

Administrative Support, 03/2004 to 03/2006
Kittrich Corporation La Mirada, Ca

As receptionist:  take calls, messages, filing, copying faxing, data entry.  Greet visitors and determined their visit. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.  Open, sort, and distribute incoming correspondence.  Provided support to other departments.

Supervised and trained other clerical staff.  In charge of a substantial amount of checks/cash. 

Administrative Assistant, 06/2001 to 04/2004
Crawford Technical Services Brea, Ca

As a receptionist: received and placed telephone calls and worked with all office equipment. Arranged mail and correspondence in/out. Prepared legal documents on files for copying and subpoenas.  Assisted adjusters on any task as needed.  Kept filing room and storage organized, kept fresh coffee always, ordered office supplies, organized meetings.

GED: Business Arts/Administrative Support/Telephone Technics/Customer Service , Jun 1988 Rancho Santiago College/Orange County Business College/FullertonJr College/ROP Technical School - Orange County, Ca
Certificate of Competencies:
ROP-Central County.
Perfect Attendance Certificate:
ROP-Central County.
Legendary Service Education Certificate:
Datagraphic California.
Certificate of Achievement 5 years of Service:
Datagraphic California.
Certificate of Merit Outstanding Achievement:
Orange County Business College.
Best Customer Service Award:
Datagraphic California.
Certificate of Recognition and Contribution:
Mercury Insurance Group.

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Resume Details

This is a real resume for a Administrative Support Specialist in Laguna Hills, California with experience working for such companies as Mercury Insurance Group, Penny Saver, Abigail Abbot. This is one of the hundreds of Administrative Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Administrative Support Specialist resume.

Previous Companies:

  • Mercury Insurance Group
  • Penny Saver
  • Abigail Abbot

Previous Job Positions:

  • Administrative Support Specialist
  • Advertising Consultant
  • Administrative Assistant
  • Administrative Support


  • Rancho Santiago College/Orange County Business College/FullertonJr College/ROP Technical School

Level of Education:

  • GED

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