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Snell Heating Air Conditioning - Administrative Manager Resume Example

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Professional Summary

Accomplished and energetic administrative professional with a solid history of achievement in providing high-quality customer service. Passionate and motivated with strong organizational and prioritization abilities. Areas of expertise include attention to detail, planning, and problem solving. 

  • Administration and Management
  • Customer and Personal Service
  • Active Listening
  • Time Management
  • Negotiation
  • Judgment and Decision Making
  • Complex Problem Solving
  • Active Learning
Administrative Manager 06/2012 to Current
Snell Heating & Air Conditioning Sterling, VA
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
  • Decreased company related accounts receivables from $300,000 to $25,000.
  • 65-80 WPM.
  • Produce cost analysis reports relating to profit margins, labor, and equipment costs for system installations.
  • Effectively dispatch service and installation technicians by sending the right guy for the right job while factoring in job level difficulty and geographic locale.
  • Assisted in building successful plans of action to retain annual and monthly client memberships.
  • Additional skills include: call taking, scheduling, invoicing, problem solving, distributing work loads, training, and time management.
Medical Assistant Supervisor 11/2009 to 05/2012
Clinical Skin Center Northern Fairfax, VA
  • Supervise 6 to 10 medical assistants.
  • Properly sterilize and package medical instruments in preparation for biopsy and surgical procedures.
  • Effectively log all doctor findings, diagnosis, and treatment plans.
  • Take and document patients' medical histories.
  • Completed training in assisting in MOHS surgeries.
  • Successfully scheduled patients for appointments and procedures for multiple doctors.
  • Outbound calling to patients with test results
  • Restocking and ordering of daily supplies.
  • Numbing injections and wound care
  • Administered hair laser treatments and chemical peels
  • Additional skills: customer service, proper handling of sensitive information and materials, training and team building exercises, and basic administrative tasks.
Secretary 09/2006 to 12/2009
Centreville Family Practice Centreville, VA

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Keep a current record of staff members' whereabouts and availability.
Volunteer Firefighter 03/2004 to 06/2006
Evergreen Fire Department Haymarket, VA
  • Search burning buildings to locate fire victims.
  • Rescue victims from burning buildings and accident sites.
  • Administer first aid and cardiopulmonary resuscitation to injured persons.
  • Dress with equipment such as fire resistant clothing and breathing apparatus.
  • Drive and operate fire fighting vehicles and equipment.
  • Move toward the source of a fire using knowledge of types of fires, construction design, building materials, and physical layout of properties.
  • Respond to fire alarms and other calls for assistance, such as automobile and industrial accidents.
  • Assess fires and situations and report conditions to superiors to receive instructions, using two-way radios.
  • Position and climb ladders to gain access to upper levels of buildings, or to rescue individuals from burning structures.
  • Create openings in buildings for ventilation or entrance, using axes, chisels, crowbars, electric saws, or core cutters.
  • Lay hose lines and connect them to water supplies.
  • Collaborate with police to respond to accidents, disasters, and arson investigation calls.
  • Take action to contain hazardous chemicals that might catch fire, leak, or spill.
  • Participate in courses, seminars and conferences, and study fire science literature, to learn firefighting techniques.
  • Clean and maintain fire stations and fire fighting equipment and apparatus.
High School Diploma: Jun 2003 Stonewall Jackson High School - Manassas , VA
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Resume Details

This is a real resume for a Administrative Manager in Manassas, Virginia with experience working for such companies as Snell Heating Air Conditioning, Clinical Skin Center Northern, Centreville Family Practice. This is one of the hundreds of Administrative Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Administrative Manager resume.

Previous Companies:

  • Snell Heating Air Conditioning
  • Clinical Skin Center Northern
  • Centreville Family Practice

Previous Job Positions:

  • Administrative Manager
  • Secretary
  • Volunteer Firefighter


  • Stonewall Jackson High School

Level of Education:

  • High School Diploma

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