ADT Security Services - Administrative Coordinator Resume Example

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Jack Carter
XXX XXXXX XXXXXXX XXXXX , Pell City , AL 35128
Home: XXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented college student dedicated to high levels of customer satisfaction and meeting aggressive business goals. Self-reliant and hard-working with specialized knowledge in administrative/clerical duties and management.

Skills
  • Excellent coordinating skills Brilliant in establishing and maintaining inter personal and inter departmental healthy coordination which helps in improving overall performance of the organization Natural leadership approach to projects and tasks assigned to me Excellent communications skills both verbal as well as written Talented relationship developer and maintainer with internal, external as well as abroad clients and customers of the organization Dedication towards the creation of maximum results Proactive positive team player Excellent dedicated service skills which can establish and maintain effective working relationships with other officials and employees
  • efficient in MS Office (Word, Excel, Outlook, Access, Powerpoint)


Education
12/2015
Bachelor of Science: Computer Science and Information Security
Stevens-Henager College - Ogden, UT
04/2008
High School Diploma: General Studies
Emily Griffith High School - Denver, CO
Experience
07/2014 to 08/2015
Administrative Coordinator ADT Security Services - Aurora, CO
    • Run attendance reports and review agent status on a daily basis, prepare disciplinary action warnings and forward to managers; follow up as needed to ensure deliverable timeframes are met
    • Research and coordinate resolution on attendance issues with appropriate department, i.e. Business operations, Human Resources.
  • Create ad hoc reports as requested to support business objectives.
  • Analyze and communicate trends related to attendance management to the management team.
  • Set goals and deadlines for the department.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
01/2013 to 09/2013
Technical Support Specialist Sprint Call Center - Englewood, CO
  • Responds to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services.
  • Support is primarily related to external clients but may also assist and advise internal clients.
  • Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action.
  • Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise.
  • Handles situations which require adaptation of response or research according to unique customer situations.
  • May orient, train, and support other employees.
  • Maintains log of problems so recurring problems can be reported to product or service development.
09/2010 to 08/2012
Customer Service Manager Dish Network - Littleton, CO
  • Oversees and communicates customer service performance objectives to customer service staff.
  • Interfaces with other departments through written and verbal communications to resolve all customer situations.
  • Manages interdepartmental administrative functions.
  • Provides leadership, guidance and direction to Coaches and Quality Improvement Teams.
  • Demonstrates and ensures compliance with the Customer First philosophy.
  • Meets or exceeds sales performance goals.
  • Provides quantitative feedback to marketing services.
  • Successfully completes mandatory new hire, continuing job skill enhancement and continuing sales and marketing/service training courses.
  • Communicates effectively with internal staff and external company customers.
  • Engages in the typical responsibilities of a manager including planning, evaluating, controlling and tracking against goals, budget, and timetables.
  • Travels, as required, to attend meetings and conduct company business.
  • Other duties as required.  This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
  • This position is responsible for the overall direction, coordination, and evaluation of this unit.  Also directly supervises supervisory and non-supervisory employees. 
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • 01/2010 to 09/2010
    Technical Support Representative DirecTV - Denver, CO
    • Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription.
    • The Technical Support Representative Specialist makes use knowledge bases and proprietary troubleshooting techniques to resolve a customer's technical issue in a timely and cost-effective manner that doesn't entail product/part replacement or service cancellation.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    05/2008 to 01/2010
    Assistant Manager Safeway - Highlands Ranch, CO

    • Responsible for Superior Service goals of the Department
    • Supervise Department staff to include scheduling, training and assigning duties
    • Implement Safeway's and Starbucks' merchandising programs
    • Ensure standards of Department presentation and operations are met; including cleanliness and sanitation, inventory control, rotation, quality, ordering, variety standards, signing and seasonal schematics
    • Ensure paperwork, as set by the Division, is followed
    • Perform all other related duties, as assigned by management
    • Ensure product quality is equal to Safeway's and Starbucks' standards

    12/2007 to 06/2008
    Front End Supervisor Kingsoopers - Lafayette, CO
    • Creating an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
    • Gain and maintain knowledge of products sold within departments and be able to respond to questions and make suggestions about products.
    • Assist with managing cash control, sales, and cash items and records for the store, assisted with monitoring and control supply expenses for department, collaborate with front-end associates and promote team work.

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    About this resume

    Administrative Coordinator FROM Pell City , Alabama RESUME

    This is a resume for a Administrative Coordinator in Pell City, Alabama with experience working for such companies as ADT Security Services and Sprint Call Center. The grade for this resume is 0 and is one of hundreds of Administrative Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Administrative Coordinator resume.

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    School Attended
    Stevens-Henager College