Farmers Insurance Group - Administrative Clerk Resume Example

Leah Long

XXXX XXX XXXXXXX XXXX, Simi Valley, CA 93063

Ph: XXXXXXXXXXXX

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Professional Summary:

Reliable and responsible Administrative Professional with over ten years of experience in customer service. Core competencies include accurate and detailed record keeping, cash handling skills, a positive attitude as well as excellent communication and time management skills. Passionate and motivated, with a drive for excellence.

Skills:

Customer Service and People Oriented
Cash Handling

Attention to Detail
Positive Attitude

Flexible
Proficient in Windows and Macintosh Operating Systems

Adaptable and Willing to Learn

Experience:

Administrative Clerk Dec 2004 －Dec 2013 Farmers Insurance Group Woodland Hills, CA

Corresponded with customers, agents, consultants and inspection companies via phone, e-mail and fax
Maintained accurate records in the Loss Control work databases by creating and logging off survey assignments for in house staff and outside vendors
Provided general support to in house consultant team as needed to assist them with their job responsibilities
Helped the in house staff process and log off their assignments and distribute extra information to insureds and agents as requested by the Loss Control consultants
Reconciled, reviewed and submitted various department invoices for payment
Supported the department and other members of the Loss Control administrative team by performing additional duties as needed including distribution of assignments to fellow administrative clerks, assigning and logging off vendor work, completing work flow spreadsheets, answering phone calls, emails and faxes, and receiving and distributing mail
Supported the development of and migration to a new web based Loss Control database system by entering test data and training staff on the use of the new system
Assisted customers and agents with questions pertaining to Loss Control services
Utilized the CLS system to review, obtain and update policy information as needed

Café Supervisor Jan 2004 －Dec 2004 Borders Books Simi Valley, CA

Managed cash transactions
Balanced cash drawers and verified store funds and bank deposits on a daily basis
Managed the merchandising of café products and food displays
Placed all café supply orders to maintain food and beverage inventory for the store
Ensured the café was functioning properly, running smoothly and appealing to customers
Oversaw café staff as well as other store employees
Led the café portion of monthly store meetings to update store employees and leadership team on café news and progress

Cashier Nov 2003 －Dec 2003 Borders Books Simi Valley, CA

Managed cash transactions
Provided friendly customer service
Assisted in the processing of store inventory on a monthly basis
Restocked store merchandise as needed

Receptionist Aug 2002 －May 2003 Allied Interstate Westlake Village, CA

Handled incoming calls for the office and directed them to the proper extensions
Greeted customers and guests in a professional and friendly manner
Performed data entry as needed
Accurately filed records
Aided in mail room duties
Assisted other departments with administrative duties as needed

Education: