Pratt Institute - Administrative Assitant Resume Example

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Lillian Price

XXXX XXXXX XXX XXX, Bronx, NY 10460

Ph: XXXXXXXXXX

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Professional Summary

Goal-driven, experienced and dedicated healthcare management professional with a career path in healthcare and human resources administration. Strengths include policy setting, project management, human resources, and process improvement. Well regarded as a dynamic group motivator with proven accomplishments in the areas of organizational and leadership duties, workforce competency training, recruitment and retention. Responsible for the design, creation, execution and implementation of professional training manual withing the organization.

Skills

Proficient in Kronos time keeping system, Microsoft Office, Excel, Powerpoint, and Outlook

Experience

Administrative Assitant Sep 2011－Present Pratt Institute － Brooklyn, NY Maintains office services by organizing office operations and procedures; preparing payroll on Kronos; revising policy manuals, preparing budgets, controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Maintains office efficiency by planning and implementing office systems, layouts, administering of yearly license renewals and equipment procurement.Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.Completes operational requirements by scheduling and assigning employees; following up on work results.Keeps management informed by reviewing and analyzing alarm activations, incident reports, keeping of logs; summarizing information; identifying trends.Maintains office staff by recruiting, selecting, orienting, and training employees. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Contributes to team effort by accomplishing related results as needed.

Office Manager Mar 2003－Jan 2011 Rockwell Medical － New York, NY Supervised office staff of two locations and implemented office procedures and guidelines. Assisted in the design, creation and execution of New Hire Toolkit by all new employees and trained new staff with the administrative aspect of health insurance benefits. Maintained employee attendance records including to vacation time and sick days. Assisted Clinical Director and Chief Clinical Physician in preparing quarterly reports of insurance collections. Dealt directly with physicians, patients, and personnel regarding complaints, problems, etc. acted as a liaison between parties to maintain open lines of communication and ensure the delivery of quality customer care service. Assisted the utilization review department by verifying patients insurance benefits, obtaining capitation details, and criteria. Served as insurance liaison with responsibility for obtaining pre-certification and authorizations for medical procedures.Extensive appointment management of multidisciplinary practice, including scheduling rehabilitated care and medical procedures. Maintained established facility policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Coordination appointments resulting from corporate health fairs that I personally helped to facilitate and attended as a liaison.

Office Manager Mar 1998－Feb 2003 Goldrock Medical － New York, NY Supervised a staff of 30 and trained new hires. Dealt with the collection of large sums of money, including insurance co-pays, deductibles, and reimbursements. Responsible for coordinating all daily operations and scheduling for administrative personnel, and booking of medical procedures. monitored collections of medical claims. Served as a liaison between patients and insurance companies. Helped establish all new doctors with NPI numbers, workers compensation credentials, in-network participation. Partnered with all managers and leaders to ensure the best practice within the facility. Handled all correspondences, memos, mail, banking, and ordering of supplies.

Education