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Teleperformance - Administrative Assistant Resume Example

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Skylar Simmons
XXX XXXXXXX XX, Shreveport, LA 71107
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Human Resource Specialist with 10 years of specialization in administration. Able to learn new tasks quickly and proficiently as well as represent the establishment with a friendly, professional demeanor at all times.

Skills
  • High proficiency with all MS Office programs, InClerical
  • Production and Processing
  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Customer and Personal Service
  • Computers and Electronics
  • Administration and Management
  • Time Management
Experience
Administrative Assistant Oct 2013Present Teleperformance Shreveport, LA
  • I was responsible for demonstrating advanced product knowledge and assisting employees with various matters such as change of address, benefits, etc.
  • As well as any other responsibilities as assigned by manager.
  • On accounts such as United Health Care, HRB, and Health Net my duties included opening, managing, and troubleshooting employee issues as well as addressing and solving technical problems and work assignments within the expected time frames.
  • I was also responsible for processing invoices and providing support for accounts payable.
  • Cut copies apart and write identifying information, such as page numbers or titles, on copies.
  • Prepare and process papers for use in scanning, microfilming, and microfiche.
  • File and store completed documents.
  • Maintain stock of supplies, and requisition any needed items.
  • Monitor machine operation, and make adjustments as necessary to ensure proper operation.
  • Operate office machines such as high speed business photocopiers, reader/scanners, addressing machines, stencil-cutting machines, microfilm reader/printers, folding and inserting, bursting, and binder machines.
Human Resource Specialist Sep 2002Jun 2010 Louisiana National Guard Bossier City, LA
  • I was responsible for providing personnel support and assistance to all divisions of the Army as well as helping soldiers develop their Army careers.
  • My duties included but were not limited to organizing, maintaining and reviewing personnel records, entering and retrieving personnel information using computers, processing recommendations for awards and decorations, and arranging awards ceremonies.
  • I addition I was responsible for preparing, updating and coordinating requests for evaluations, and preparing and monitoring Soldier requests for ID cards and tags, leaves of absence and passes as well as payroll processing responsibilities including timekeeping, auditing, and reporting.
  • I addition I performed all administrative activities such as scheduling meetings, sorting and preparing internal and external mail, maintaining bulletin boards for all postings, job openings and/or awards, ordering office supplies, and maintaining the filing system.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
  • Complete records of production, including work volumes and outputs, materials used, and any backlogs.
  • Operate auxiliary machines such as collators, pad and tablet making machines, staplers, and paper punching, folding, cutting, and perforating machines.
  • File and store completed documents.
  • Maintain stock of supplies, and requisition any needed items.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Manage staff, preparing work schedules and assigning specific duties.
Human Resource Administrator Feb 2009Feb 2010 Northwest Supports and Service Center Bossier City, LA
  • I was responsible for answering employee requests and questions and conducting benefit enrollment for new employees.
  • I verified I-9 documentation and maintained the books as well as submitted the online investigation requests and assists with new employee background checks.
  • I conducted audits of various payroll, benefits or other HR programs and recommended any corrective actions.
  • I assisted with processing of terminations, preparation of the performance review forms, research projects, and recruiting and interviewing process.
  • I addition I updated spreadsheets with employee change requests and processed paperwork, scheduled meetings and interviews, scheduled conferences by reserving facilities at local hotels and/or restaurants and made photocopies, faxed documents and performed other clerical functions.
  • Requisition and store shipping materials and supplies to maintain inventory of stock.
  • Determine shipping methods, routes, or rates for materials to be shipped.
  • Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
  • Use computers for various applications, such as database management or word processing.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
Education
NW-LTC Shreveport Shreveport, LA United States Technical or Occupational Certificate Jul 2012
Jan 2006 Southern University Shreveport, LA, United States
CPR and CNA certifications Jan 2002 Green Oaks High School Shreveport, LA
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Resume Details

This is a real resume for a Administrative Assistant in Shreveport, Louisiana with experience working for such companies as Teleperformance, Louisiana National Guard, Northwest Supports And Service Center. This is one of the hundreds of Administrative Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Administrative Assistant resume.

Previous Companies:

  • Teleperformance
  • Louisiana National Guard
  • Northwest Supports and Service Center

Previous Job Positions:

  • Administrative Assistant
  • Human Resource Specialist
  • Human Resource Administrator

Schools:

  • Southern University
  • Green Oaks High School

Level of Education:

  • NW-LTC Shreveport Shreveport, LA United States\nTechnical or Occupational Certificate
  • CPR and CNA certifications

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