Portland Community College - Administrative Assistant Resume Example

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Hannah Wood
XXXX XX XXX XXX, Vancouver, WA 98665
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Customer-focused Administrative Assistant and Claims Manager with proven track record in delivering customer care with successful resolution. Innate problem-solver and customer-solutions provider in Insurance Claims Management, employing knowledge of State and Federal Laws and Regulations and employer policies.

Skills
  • Type 40 WPM
  • Office management
  • Superior communication
  • Microsoft Office Suite
  • Flexible team player
  • Excellent grammar
  • Complex problem solving
  • Multi-line phone systems
Experience
Administrative Assistant Jun 2011Present Portland Community College Portland, OR
  • Courteously greeted visitors in the reception area.
  • Responded to a high-volume of client and colleague email requests.
  • Monitored office inventory, ordering supplies as needed.
  • Answered customer calls on a multi-line phone system.
  • Transferred incoming calls to the appropriate department with accuracy and speed.
Branch/Closing Coordinator May 2005Aug 2011 Oregon Realty Co. Portland, OR
  • Wrote employee manual detailing general business procedures and office policies.
  • Courteously greeted visitors in the reception area.
  • Created an improved template for recording client communication and product complaints
  • Monitored office inventory, ordering supplies as needed.
  • Answered customer calls on a multi-line phone system.
Senior Claims Manager Apr 1995May 2005 Specialty Risk Services Tualatin, OR
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
  • Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
  • Confer with legal counsel on claims requiring litigation.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation
Education
Associate of Applied Science : Management/Supervisory Development Aug 2014 Portland Community College Portland, OR Customer Service Professional Certification, Portland Community College Aug 2014

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About this resume

Administrative Assistant FROM Vancouver , Washington RESUME

This is a resume for a Administrative Assistant in Vancouver, Washington with experience working for such companies as Portland Community College and Oregon Realty Co. The grade for this resume is 0 and is one of hundreds of Administrative Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Administrative Assistant resume.

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School Attended
Portland Community College