Portland Community College - Administrative Assistant Resume Example

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Hannah Wood
XXXX XX XXX XXX, Vancouver, WA 98665
Professional Summary

Customer-focused Administrative Assistant and Claims Manager with proven track record in delivering customer care with successful resolution. Innate problem-solver and customer-solutions provider in Insurance Claims Management, employing knowledge of State and Federal Laws and Regulations and employer policies.

  • Type 40 WPM
  • Office management
  • Superior communication
  • Microsoft Office Suite
  • Flexible team player
  • Excellent grammar
  • Complex problem solving
  • Multi-line phone systems
Administrative Assistant Jun 2011Present Portland Community College Portland, OR
  • Courteously greeted visitors in the reception area.
  • Responded to a high-volume of client and colleague email requests.
  • Monitored office inventory, ordering supplies as needed.
  • Answered customer calls on a multi-line phone system.
  • Transferred incoming calls to the appropriate department with accuracy and speed.
Branch/Closing Coordinator May 2005Aug 2011 Oregon Realty Co. Portland, OR
  • Wrote employee manual detailing general business procedures and office policies.
  • Courteously greeted visitors in the reception area.
  • Created an improved template for recording client communication and product complaints
  • Monitored office inventory, ordering supplies as needed.
  • Answered customer calls on a multi-line phone system.
Senior Claims Manager Apr 1995May 2005 Specialty Risk Services Tualatin, OR
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
  • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
  • Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
  • Confer with legal counsel on claims requiring litigation.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation
Associate of Applied Science : Management/Supervisory Development Aug 2014 Portland Community College Portland, OR Customer Service Professional Certification, Portland Community College Aug 2014

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About this resume

Administrative Assistant FROM Vancouver , Washington RESUME

This is a resume for a Administrative Assistant in Vancouver, Washington with experience working for such companies as Portland Community College and Oregon Realty Co. The grade for this resume is 0 and is one of hundreds of Administrative Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Administrative Assistant resume.

School Attended
Portland Community College