New Jersey Army National Guard - Administrative Assistant Resume Example

Grace Gray

XX XXXXXXXX XXXX, Levittown, PA 19056

Ph: XXXXXXXXXXXX

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Skills

Advance in Microsoft Office Professional
60 words per minute in advanced typing

Honors at Strayer University since October 2011
Member of Golden Key International Honor Society

Honors at Community College of Philadelphia since September 2009
Member of Phi Theta Kappa Honor Society

Experience

Administrative Assistant Nov 2014－Present New Jersey Army National Guard － Lawrenceville, NJ

Manage Excel spreadsheets for Medical Unit to ensure up to date case management of soldiers within the unit.
Answer phone calls to assist Soldiers with medical questions and concerns.
Assist the Case Manager in tracking Soldiers for their medical conditions with the use of medical system such Medchart, E-profile and HRR.
Send faxes to Doctor's Offices and VA Centers to obtain medical records for soldiers.

Customer Service Support Representative Aug 2012－Oct 2014 Samuels & Son Seafood － Philadelphia, PA

Answered telephones in customer service.
Resolved problems with customer orders.
Trained all new employees on company products and procedures.
Created manual packing slips and invoices for export customers.
Followed all company policy and procedures.
Processed customer purchase orders.

Customer Service Representative Nov 2011－Jun 2012 Advertising Specialty Institute － Trevose, PA

Entered data of products from catalogs that were updated on ESP; a promotional product website.
Verified pricing of products to ensure quality and accuracy.
Provided support for electronic editing and composition by converting, cleaning up, updating and archiving electronic files provided by authors.
Met deadlines assigned by different businesses and produced files readily for composition.

Administrative Assistant May 2011－Sep 2011 Asset Management Specialists － Bristol, PA

Organized mail according to foreclosed properties in the United States.
Provided high-level administrative support by conducting research, handling information requests and performing clerical functions.
Trained lower-level clerical staff to assist coworkers within various departments.
Notified various organizations of ownership of the foreclosed properties.
Managed all incoming calls and directed to appropriate departments within the company.

Office Assistant Feb 2010－Apr 2011 Community College of Philadelphia － Philadelphia, PA

Assisted students in the career and transfer center in regards to their college credits and future endeavors.
Answered phone calls and directed calls to various counselors in the department.
Organized files of students to ensure accuracy of current credit information for each student.
Provided high-level administrative support by conducting research, handling information requests and performing clerical functions.

Education

Bachelor of Science Mar 2013 Strayer University － Trevose, PA Concentration of Hospitality and Tourism Management
Golden Key International Honor Society

Associate of Applied Science May 2011 Community College of Philadelphia － Philadelphia, PA Concentration of Hospitality and Tourism Management
Phi Theta Kappa Honor Society