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Alabama Criminal Justice Information Center - Administrative Assistant Resume Example

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Ariana Alexander
XXXX XXXXX XXXXX XXXX , Montgomery , AL 36109 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Results-producing administrative professional with a commitment to quality, accuracy, and efficiency. Collaborates well both as an individual contributor and as part of a dynamic team.  A personable administrative assistant with outstanding communication and customer service skills. Proven ability to meet project deadlines and thrive in high-pressure environments.  Also, a customer service expert who handles customers with patience and compassion and skilled at resolving escalated customer conflicts.

Skills
  • I have numerous years of experience in the following:
  • Customer and Personal Service
  • Clerical
  • Organized and efficient
  • Time management
  • Deadline-driven
  • Administrative operations
  • Microsoft Office Suite
  • Database management
  • Strong work ethic
Experience
Administrative Assistant 05/2012 to Present
Alabama Criminal Justice Information Center Montgomery, AL
While employed with Alabama Criminal Justice Information Center, I handle the following duties:
  • Trained new hires in the maintenance and use of office equipment and Microsoft Suite, Open Fox, and Sharepoint
  • Spearheaded training of all front-office personnel.
  • Courteously greeted visitors in the reception area.
  • Answered customer calls on a multi-line phone system.
  • Transferred incoming calls to the appropriate department with accuracy and speed.
  • Recorded notes during important board meetings.
Customer Service Representative 07/2003 to 04/2012
Alabama State Treasury-Unclaimed Property Montgomery, AL

While employed with Alabama State Treasury Unclaimed Property I assisted the public in the following ways:

  • Maintained and updated databases containing customer's information.
  • Maximized operational productivity by proactively identifying and meeting the ever-evolving business needs of the company president.
  • Reported customer complaints to the supervisor and director.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Efficiently fielded phone calls on a multi-line system.
  • Interfaced directly and indirectly with customers to resolve inquiries of unclaimed property.
Revenue Auditor 02/2001 to 07/2003
United Parcel Service Montgomery, AL

While employed with United Parcel Service, I was responsible for the following duties:

  • Supported determination of company's financial standing for following year by reporting accurate revenue information.
  • Scanned and weighed packages for weight discrepancies.
Education
Master of Arts: Education Sep 2014 Strayer University - Washington, DC
Bachelor of Science: Psychology Dec 2007 Troy University - Montgomery, AL
Associate of Applied Science: Information Technology May 2004 Trenholm State Technical College - Montgomery, AL
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Resume Details

This is a real resume for a Administrative Assistant in Montgomery, Alabama with experience working for such companies as Alabama Criminal Justice Information Center, Alabama State Treasury Unclaimed Property, United Parcel Service. This is one of the hundreds of Administrative Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Administrative Assistant resume.

Previous Companies:

  • Alabama Criminal Justice Information Center
  • Alabama State Treasury Unclaimed Property
  • United Parcel Service

Previous Job Positions:

  • Administrative Assistant
  • Customer Service Representative
  • Revenue Auditor

Schools:

  • Strayer University
  • Troy University
  • Trenholm State Technical College

Level of Education:

  • Master of Arts
  • Bachelor of Science
  • Associate of Applied Science

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