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Iqor Inc - Acting Supervisor Resume Example

Harper Bailey
XXX XX XXXX XXX XX, Moncks Corner, SC 29461
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Dedicated Customer Service Representative with over 10 years of experience who is motivated to maintain customersatisfaction and contribute to company success.
Skills
  • Seasoned in conflict resolution
  • Customer and Personal Service
  • Time Management
  • Critical Thinking
  • Judgment and Decision Making
  • Active Learning
  • Proficient with all Microsoft Applications
Experience
Acting Supervisor Mar 2016Present Iqor Inc. North Charleston, SC

Responsible for the coaching and development of agent call handling

Managed agent payroll

Assisted in revising RSH call flow

Facilitate agent quality assurance monitors

Research reporting information to find agent trends and areas of opportunity



RSH Specialist May 2015Mar 2016 Iqor Inc North Charleston, SC

Help customers resolve issues in bank related issues.

Help with training and coaching new team members 

Assist in resolving questions asked by team members

Assist supervisor with administrative tasks

Internal Exchange Specialist Feb 2014Feb 2015 Iqor, Inc North Charleston, SC
  • Owned team productivity metrics.
  • Resolved customer questions, issues and complaints.
  • Maintained up-to-date records at all times.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Developed effective relationships with all call center departments through clear communication.
Senior Agent Jun 2011Feb 2014 RSH Iqor, Inc North Charleston, SC
  • Addressed customer service inquiries in a timely and accurate fashion Provided accurate and appropriate information in response to customer inquiries.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Maintained up-to-date records at all times.
Collections Agent Oct 2010May 2011 Iqor, Inc North Charleston, SC
  • Maintained up-to-date records at all times.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
Assistant Manager Jun 2004Sep 2010 Captain D's, Inc Moncks Corner, SC
  • Managed team of 10 including cashiers and cooks.
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Reviewed and approved billing invoices and expense reports.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
Education
High School Diploma : Biology Jan 2001 Berkeley High School Moncks Corner, SC

High School Dipolma

Denmark Technical College SC, Denmark

Dean's List Honoree, three semesters. (2001-2002)

Major in Biology

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Resume Details

This is a real resume for a Acting Supervisor in Moncks Corner, South Carolina with experience working for such companies as Iqor Inc, Iqor, Inc. This is one of the hundreds of Acting Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Acting Supervisor resume.

Previous Companies:

  • Iqor Inc
  • Iqor
  • Inc

Previous Job Positions:

  • Acting Supervisor
  • RSH Specialist
  • Internal Exchange Specialist
  • Senior Agent
  • Collections Agent

Schools:

  • Berkeley High School
  • Denmark Technical College

Level of Education:

  • High School Diploma

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