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Sc Membersfirst Federal Credit Union - Accounts Payable Clerk Resume Example

XXX XXXXXXXX XXXXX , CANA , VA 24317
Home: XXXXX XXXXXXXX - XXXXXXXXXXXXXXXXXXXX
Ellie Russell
Summary

Accomplished and energetic Accounts Payable / Credit Card Coordinator and M.S.R with a solid history of achievement with the Federal Credit Union. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include
processing invoices and vendor payments and performing accounts payable close-out procedures, 
Tact and diplomacy in dealing with both customers and employees, Strong organizational skills, Proficient computer skills, Pleasant telephone manner, Tact and diplomacy needed for working with a small staff in a close atmosphere, Problem solving skills, Typing and computer input, Flexibility and I have the ability to multi-task. 

Skills
  • Manage Negative Balance Share Accounts, Compromised Cards, Cardholder Dispute Forms, EnFact Reports, Input Cash Advances & Check Orders, Manage all of the ATM/Visa Debit Cards, Visa Credit Cards and Visa Gift Cards, Scan end of the day checks, Manage the vault, Order the supplies for the Credit Union and Receive the invoices for the Credit Union and pay majority of the Credit Union Bills also Take Care of member problems by telephone, in person or email
  • Credit Union Software: Fiserv Integrated Desktop, Galaxy Plus, Galaxy r7, Palmetto Cooperative Service (Oil-Online Image Lookup) & Paylogics Portal (PCSi), Client-Central (CWSi-ATM & Debit Card Management), FiS ClientLink (Visa Credit Card Management) and eDesk (Supervisor, Capture and Teller Operations)
  • Management – Fast-track advancement through progressively responsible positions and Strong service skills
  • Experienced in training, scheduling, evaluation performance and supervising employees; Interview/Get Price Quotes from businesses for the upkeep of the Credit Union
  • Traveled to assist in coordination of credit union activities; Travel and go to "Member Recruiting Benefits Fairs" and Credit Union Marketing Events"
  • Knowledge of customer base and an eye for selecting merchandise that sells
  • Participated in staff meetings, offering constructive input and feedback
  • Interceded as necessary to resolve problems and delivered training on improving efficiencies and customer service
  • Enthusiastic and I know my members well and I'm proud they ask for me by name 
  • Windows 98SE/2000/XP/Windows 7 Professional, Microsoft Office Word, Excel, Access, PowerPoint and Outlook
Experience
12/2013 to Present
Accounts Payable Clerk, ATM/ Debit/ Credit Card Coordinator and M.S.R. SC MembersFirst Federal Credit Union - Columbia, SC
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures
  • Calculate and prepare checks for utilities, taxes, and other payments
  • Comply with federal, state, and company policies, procedures, and regulations
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
  • Access computerized financial information to answer general questions as well as those related to specific accounts
  • Compare computer printouts to manually maintained journals to determine if they match
  • Match order forms with invoices, and record the necessary information
  • Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence
  • Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists
  • Maintain inventory records
08/2013 to 12/2013
ATM/Debit and Credit Card Coordinator SC MembersFirst Federal Credit Union - Columbia, SC
  • Administer the ATM/ Debit Card/ Credit program. Provide internal and external customer service for card related issues
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Verify information on ATM/Debit Card applications
  • Input new ATM and Debit Card records into the computer based system
  • Order new and replacement Debit Cards
  • Perform routine maintenance to card records on computer based system the including: Address changes, Name changes, Transaction limit increases, Add or delete account numbers, Delete cards, Change primary account number and Update card status including: Flag cards as lost/stolen, Deactivate credit and ATM/Debit Cards (e.g., fraud, NSF activity)
  • Notify customers when debit cards are shipped to the Credit Union also route cards to the appropriate branch
  • Notify customers of potentially fraudulent transactions detected through the system
  • Answer customer questions regarding card transactions
  • Research and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits
  • Maintain files for all ATM/Debit card applications and maintenance requests
  • Update the system with messages regarding ATM/Debit cards
  • Act as backup to the Customer Service Department, assisting customers over the telephone, in person and by email as necessary
03/2007 to 08/2013
Head Teller and Vault Supervisor SC MembersFirst Federal Credit Union - Columbia, SC
  • Manage staff, preparing work schedules and assigning specific duties
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Supervise the office employees to ensure they adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Compute figures such as balances and totals 
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
  • Monitor inventory levels and requisition or purchase supplies as needed
01/2005 to 03/2007
M.S.R - Member Service Representative SC MembersFirst Federal Credit Union - Columbia, S.C.
  • Participate in daily operational functions as a Member Service Representative, being responsible for delivery of superior quality service, while adhering to corporate, regulatory, and audit guidelines
  • Replenish and transfer money to the vault
  • Provide timely and efficient completion of member transactions, while maintaining accurate records and thorough proper handling of all monies assigned
  • Proactive participate in the sales/quality referral process of the branch as directed by management
  • Provide professional client service, which includes but is not limited to: Performing accurate transactions, greeting the members, smiling, using the member's name during the transaction, and thanking each member for his or her business; also referring members to other branch personnel as needed
  • Perform the basic transactions of a paying and receiving teller, such as accepting deposits and loan payments, verifying cash and endorsements and cashing checks 
01/2000 to 01/2004
Assistant Manager B & R Investment, Inc - Orangeburg, S.C.
  • Responsible for accuracy of cash drawer, cleanliness of store, training new employees, stocking and providing professional customer service
  • Establish and maintain relationships with individual or business customers or provide assistance with problems customers may encounter
  • Oversee the flow of cash and financial instruments
01/2000 to 01/2000
Cashier E - Z Shop #11 - Orangeburg, S.C.
  • Responsible for customer assistance
  • Stocking and cleanliness of the store
  • Accuracy of the cash drawer
01/1999 to 01/2000
Sales/Cashier Sears Roebuck & Co - Orangeburg, S.C.
  • Responsible for customer service
  • Stocking and inventory
  • Interpreting and communicating information and sales form one location to another
Education
01/2007
Microcomputer Applications & Office Productivity : Computer Technology & Office Management
Orangeburg - Calhoun Technical College - Orangeburg, S.C.
01/2007
Sales and Service Program and Fraud Program: Sales, Customer Service and Fraudulent Activity
Credit Union University (Harland Educational Services) - Online
01/1999
Diploma: Math and English
Orangeburg - Wilkinson High School - Orangeburg, S.C.
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Resume Details

This is a real resume for a Accounts Payable Clerk in CANA, Virginia with experience working for such companies as Sc Membersfirst Federal Credit Union, B & R Investment, Inc. This is one of the hundreds of Accounts Payable Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Accounts Payable Clerk resume.

Previous Companies:

  • SC MembersFirst Federal Credit Union
  • B & R Investment
  • Inc

Previous Job Positions:

  • Accounts Payable Clerk
  • ATM
  • Debit
  • Credit Card Coordinator and MSR
  • Debit and Credit Card Coordinator

Schools:

  • Orangeburg - Calhoun Technical College
  • Credit Union University (Harland Educational Services)
  • Orangeburg - Wilkinson High School

Level of Education:

  • Microcomputer Applications & Office Productivity
  • Sales and Service Program and Fraud Program
  • Diploma

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