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Rw Construction Inc - Account Manager Resume Example

Nktirsia K. Chenok
XX XXXXX XXX, Gilroy, CA 95020 XX XXXXX XXX, 95020, Gilroy CA | XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Responsible Customer Service Accounts Reprehensive proficient in utilizing a multi line phone and computer system to research and analyze customer account information satisfying customers with various customer inquiries including billing issues, service requests and emergency work orders. Respond to various customer inquiries and successfully resolve multiple customer account issues by providing information or taking immediate action on behalf of the customer in a caring, timely and accurate manner. Passionate and motivated, with a drive for excellence is what I strive for. With over 10 years in Customer Service acknowledging customers and customers concerns by being courteous, empathetic and professional at all times. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Clerical
  • Coordination
  • Time Management
  • Judgment and Decision Making
  • Critical Thinking
  • Reading Comprehension
  • Certificate in Microsoft Office
  • Word, Excel, Outlook, Powerpoint, OneNote
  • Words per min 45
Experience
Account Manager 03/2012 to Current
R.W. Construction Inc. San Jose, CA
  • Provide front-line support by telephone, email and written correspondence.
  • Handle a high volume of customer transactions ranging from general account inquires to potentially serious safety situations such as water leaks, HVAC (Heating and Air Conditioning) and other safety concerns.
  • Handle a high volume of inquiries in a safe, friendly, timely and highly accurate manner
  • Work in a high-impact, fast-paced environment, able to handle pressure in various high-profile situations 
  • Handel a large volume of customer calls daily, resolve issues related to safety, billing, and scheduling field orders.
  • Open work orders for other Departments, including Credit, Purchasing, Field Operations.
  • Selected to help train new hires. 
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
  • Maintain and apply knowledge of current policies, regulations, and industrial processes.
Hair Stylist 07/1998 to 03/2013
Hair by Kris Gilroy, CA
  • High level of Customer Service, Customer Satisfaction.
  • Record services provided on cashiers' tickets or receive payment from customers.
  • Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
  • Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Locate and contact potential clients to offer advertising services.
  • Process all correspondence and paperwork related to accounts.
Office Manager 07/1999 to 03/2012
The Hot Spot Gilroy, Ca
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Hire and terminate clerical and administrative personnel.
  • Set goals and deadlines for the department.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Hire, train, and evaluate personnel.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Perform personal bookkeeping services.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
Associate of Science: Accounting May 2002 Foothill College - Los Altos , CA
Cosmetologist: Cosmetology Jul 1998 Gavilan College - Gilroy , CA
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Resume Details

This is a real resume for a Account Manager in Gilroy, California with experience working for such companies as Rw Construction Inc, Hair By Kris, The Hot Spot. This is one of the hundreds of Account Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Account Manager resume.

Previous Companies:

  • RW Construction Inc
  • Hair by Kris
  • The Hot Spot

Previous Job Positions:

  • Account Manager
  • Hair Stylist
  • Office Manager

Schools:

  • Foothill College
  • Gavilan College

Level of Education:

  • Associate of Science
  • Cosmetologist

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