INNOVATIVE TIMING SYSTEMS - Account Manager Resume Example

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Nathan Gonzalez
XXX XXXXXXXXX XXX , Dardenne Prairie , MO 63368 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Seasoned professional with a proven track record of success working independently or on a team to meet department metrics, while maintaining quality standards and company integrity. Able to manage multiple client accounts and develop those relationships, as well as work with business partners to resolve issues and meet mutual goals.
Skills
  • Client and Customer Support
  • Contract Review
  • Inside Sales
  • JIRA Agile Project Management
  • Information Technology
  • Mortgage Underwriting
  • Judgment and Decision Making
  • Negotiation
Experience
ACCOUNT MANAGER 01/2014 to Present
INNOVATIVE TIMING SYSTEMS
  • Currently support online users of the ITS Your Race registration and results platform for athletic events. Clients include race timers, event directors and sport participants.
  • Introduce current timers using ITS systems to the features of the platform, which integrates with Jaguar products to build a registrant database, then displays results and photos from the event on race day.
  • Troubleshoot issues and bugs in the software and report tickets to JIRA Agile board to be addressed by developer and designing team.
SENIOR REPURCHASE COORDINATOR 01/2009 to 01/2014
CITI
  • Researched contracts and negotiated resolutions to claims submitted by investors for repurchase of mortgage loans.
  • Maintained positive relationships with private investors while resolving discrepancies in loan documents, program requirements, title issues, or other potential breaches of contract related to mortgage loans.
  • Star Player Award August 2012, Team Award First Quarter 2011.
PRODUCTION COORDINATOR 10/2005 to 03/2007
FIRST FRANKLIN FINANCIAL CORP a subsidiary of Merrill Lynch
  • Service award March 2007.
  • Coordinated daily work flow of purchase and refinance files for one of two teams of Account Managers and Sales Executives.
  • Improved days in processing to record low for branch 14 days.
  • Resolved issues with title companies, appraisers and brokers.
  • Provided additional underwriting of new submissions as needed.
UNDERWRITER 07/2001 to 10/2005
DECISION ONE MORTGAGE an HSBC Company
  • Underwrote new submissions as part of team of underwriters to process all submissions received within 24 hours.
  • Identified possible fraud items, performed due diligence and escalated findings.
  • Days in processing and 1st payment default loans were the lowest in our region.
Education
BACHELOR OF ARTS: ENGLISH / MINOR ZOOLOGY Southeast Missouri State University - Cape Girardeau, Missouri ENGLISH / MINOR ZOOLOGY

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About this resume

Account Manager FROM Dardenne Prairie , Missouri RESUME

This is a resume for a Account Manager in Dardenne Prairie, Missouri with experience working for such companies as INNOVATIVE TIMING SYSTEMS and CITI. The grade for this resume is 0 and is one of hundreds of Account Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Account Manager resume.

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School Attended
Southeast Missouri State University