Group Benefits - Account Manager Resume Example

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Samuel Lewis
XXXX XXXXX XXXXXX, Urbandale, IA 50323
Ph: XXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Highly personable service professional with ten years of experience in health and welfare benefits, retirement benefits and payroll. Talent for identifying customer needs and presenting appropriate company product and service offerings.  Demonstrated ability to gain customer trust and provide exceptional
follow-up.  Expertise in resolving escalated customer service issues. 
Skills
  • Manage projects effectively and meet deadlines
  • Ability to work alone or in a team structure
  • Flexibility and adaptability when managing multiple priorities
  • Strong Organizational Skills
  • Proven ability to verbally communicate with persons inside and outside the organization
  • Making decisions and problem solving
  • Active Listening Skills
  • Microsoft Office:  Including Microsoft Word, Excel and Powerpoint
Experience
Account Manager Jul 2014Present Group Benefits, Ltd. Urbandale, IA
  • Group Benefits, Ltd - Urbandale, Iowa Establishes productive, professional relationships with key personnel in assigned customer accounts Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers expectations Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Benefit Representative Apr 2009Jul 2014 ADP
  • West Des Moines, Iowa Act as Liaison between the Client we are servicing and ADP while maintaining a positive relationship Take care of any issues and working to make sure any problems the client or the ADP call center have are worked in a timely manner Assist Project Manager with anything involving the Client.
Senior Customer Service Representative Aug 2007Apr 2009 ADP
  • West Des Moines, Iowa Assist Customer Service Representatives who have questions.
  • Responsible for escalated calls when a caller asked for a Supervisor.
  • Led training for new associates, including mentoring and coaching them.
  • Closed gaps in our knowledge base while coming up with ideas to make our processes more efficient.
Education
Bachelor's Degree Jan 2013 SIMPSON COLLEGE Indianola, Iowa
Associate of Science Jan 2009 DES MOINES AREA COMMUNITY COLLEGE Ankeny, Iowa

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About this resume

Account Manager FROM Urbandale , Iowa RESUME

This is a resume for a Account Manager in Urbandale, Iowa with experience working for such companies as Group Benefits and Ltd. The grade for this resume is 0 and is one of hundreds of Account Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Account Manager resume.

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School Attended
SIMPSON COLLEGE