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Comcast Corp - Account Executive Support Resume Example

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Jack Carter
XXX XXXXX XXXXX , Glenwood , IL 60425 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Summary
Diversified skilled individual capable of working in high pressure environment with the ability to multi task. I have several years experience in telecommunication industry. Areas of expertise include field operations, internal technical support and customer care. Capable of working in high pressure situations, self- motivated team player with a pleasant disposition.
Skills
  • Customer and Personal Service
  • Reading Comprehension
  • Computers and Electronics
  • Complex Problem Solving
  • Judgment and Decision Making
  • Systems Analysis
  • Systems Evaluation
  • Communications and Media
Experience
Account Executive Support 01/2013 to Present
Comcast Corp Tinley Park, IL.
  • As of February of 2013 I was given the honor of being selected with other peers in spear heading a new project to provide better and support to representatives needing floor support and or supervisory assistance which as been a great success.
  • The design and desire was to connect with customer and resolve there concerns in a quicker time and look for better closure while working to reduces escalation.
  • Other responsibilities including patterns of behavior with repeat issues.
Account Executive Support 01/2011 to 01/2012
Comcast Corp Tinley Park, IL.
  • Currently a Member of Comcast Bench Strength Program filling in as interim supervisor when required.
  • Performing all supervisor duties in there absents.
  • Monitoring RTA system regularly to insure reliability is met on a daily basis.
Account Executive Support 01/2005 to 01/2010
Comcast Corp Tinley Park, IL
  • Return employee Comcast call center environment new levels of challenge to conquer, my skill sets previously were that of the field technician.
  • With in the first year through help support and encouragement from management I was able to take some of my prior knowledge and use it to help peers who help me learn about call centers which cause me to quickly develop and love for the work the billing and repair is responsible for.
  • My duties were to review billing with customer and also to trouble shoot if needed with any cable related concern.
  • As a sale consultant of Comcast I would provide all answers to related question of our product including right sizing customers to insure longevity of revenue.
  • Being and ambassador at all levels is my desire on a daily basis.
Transporter 01/2004 to 01/2006
Ingalls Hospital Harvey, IL
  • Ingalls Hospital Transportation Department Harvey IL.
  • Daily duties consisted of transporting patients to designated location in an appropriate and timely manner.
  • Cleaning all equipment restocking all equipment prior to end of shift.
  • Assuring next shift aware of any issue or changes during end of shift.
Advanced Internal Backup 01/2000 to 01/2003
Comcast Telecommunication Corp Schaumburg, IL
  • Trouble shooting to resolve software issues with telephone, cable and Internet Training and mentor new staff Working with peers to design a Training manual for to increase productivity and quality of service Quality assurance committee.
Technician 01/1997 to 01/2000
TCI Cable Telecommunication Corp Mount Prospect, IL
  • Trouble Shooting Internet connectivity issues using wave Tec meter and other methods to check signal level and quality.
  • Installing and maintain communication cable.
  • Train and mentor new s.
Quality Control Technician 01/1992 to 01/1997
Zenith Electronic Corp Melrose Park, IL.
  • Inspect all products Responsible for testing the durability and reliability of all products Reworking / repairing PC boards that show signs of shorts Removing excess solder from Units that indicate possible future issues such as solder balls and solder webbing Analyze surface of board for problems with etching process.
Technician AT&T Telecommunication Corp Mount Prospect, IL
  • Trouble shooting to resolve software issues with telephones, cable and Internet system.
  • Assisted with creating MMP's for telephony issue ex (static and clicking).
  • Assisted with other peers in bridging gap between field technicians and internal support.
Education
Malcolm X College - Chicago, IL.
Ncti Training Programs Mount Prospect IL.: Jan 2001 DePaul University - Chicago, IL.
DeVry Institute of Technology - Chicago IL.Certificates DePaul University Telecommunication and Information System Cable Internet TCI digital cable program/ telephony
Affiliations
Organizations Musicians Union Assistant Coach Roseland Little League
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Resume Details

This is a real resume for a Account Executive Support in Glenwood, Illinois with experience working for such companies as Comcast Corp, Ingalls Hospital, Comcast Telecommunication Corp. This is one of the hundreds of Account Executive Support resumes available on our site for free. Use these resumes as templates to get help creating the best Account Executive Support resume.

Previous Companies:

  • Comcast Corp
  • Ingalls Hospital
  • Comcast Telecommunication Corp

Previous Job Positions:

  • Account Executive Support
  • Transporter
  • Advanced Internal Backup
  • Technician
  • Quality Control Technician

Schools:

  • Malcolm X College
  • DePaul University
  • DeVry Institute of Technology

Level of Education:

  • Ncti Training Programs\nMount Prospect IL.

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