Mountain Central Dispatch E 911 - 911 Dispatchr Resume Example

Professional Summary:

Reliable 911 dispatcher with NCIC Certified and background in 911 dispatching. I am dependable and and honest with 10 years of experience in 911 dispatching and NCIC entries and validations. And proficient phone etiquette.

Skills:

Customer and Personal Service
Telecommunications

Public Safety and Security
Active Listening

Speaking
English Language

Clerical
Law and Government

Computers and Electronics
Coordination

Critical Thinking
Service Orientation

Monitoring
Social Perceptiveness

Communications and Media
Reading Comprehension

Active Learning
Complex Problem Solving

Judgment and Decision Making
Time Management

Writing
Geography

Instructing
Education and Training

Persuasion
Administration and Management

Learning Strategies
Negotiation

Personnel and Human Resources
Troubleshooting

Experience:

911 dispatchr May 2005 －Mar 2014 Mountain Central Dispatch E-911 Monteagle, TN

Question callers to determine their locations, and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Record details of calls, dispatches, and messages.
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintain access to, and security of, highly sensitive materials.
Provide emergency medical instructions to callers.
Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
Learn material and pass required tests for certification.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Operate and maintain mobile dispatch vehicles and equipment.
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.

Office Manager Dec 2011 －Jul 2012 Monteagle Greene A[artments Monteagle , TN

Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Act as liaisons between on-site managers or tenants and owners.
Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
Confer regularly with community association members to ensure their needs are being met.
Determine and certify the eligibility of prospective tenants, following government regulations.
Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.
Purchase building and maintenance supplies, equipment, or furniture.
Clean common areas, change light bulbs, and make minor property repairs.
Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.