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James City County - 911 Dispatcher Resume Example

Joshua Hill
XXXX XXXXXXX XX, Williamsburg, VA 23185
Professional Summary

Friendly and enthusiastic with over 15 years of customer service.  Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Enjoy customer and patient interaction and assisting in all office duties to represent the company I work for with professionalism and courtesy.

  • Strong customer service skills
  • Medical terminology
  • CPR certified
  • Billing/Coding
  • Strong interpersonal skills
  • Dedicated team player
  • Strong problem solver
  • Self starter
911 Dispatcher Aug 2013Jan 2014 James City County Toano, VA
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Provide emergency medical instructions to callers.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Learn material and pass required tests for certification.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Supervisor/operator Aug 2006Sep 2013 Professional Answering Service Newport News, VA
  • Place telephone calls or arrange conference calls as instructed.
  • Complete forms for sales orders.
  • Answer simple questions about clients' businesses, using reference files.
  • Relay or route written or verbal messages.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Route emergency calls appropriately.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Trained new employees
  • Answered client/customers inquiries
  • live chat support for several companies
  • Responsible for 20 accounts making sure entries were accurate and on-call schedules accurate
  • Triage calls to dispatch in order of highest priority
Billing/coding/medical records Apr 2006Aug 2006 Dr Sarah Forbes Newport News, VA
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Complete insurance or other claim forms.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Answer telephones and direct calls to appropriate staff.
  • Resubmitted claims denied, once corrections made
  • Assisted patients with explanation of benefits
  • Entered, verified patient information and insurance eligibility and kept those records updated each visit
  • Assisted nursing staff with taking patients vitals
  • Took payments and assisted patients with making payment arrangements on outstanding balances
Unit Secretary Jul 2002Apr 2006 Nash Correctional Institute Nashville, NC
  •  Responsible for answering phones
  • Manage inmate / employee records for my unit
  • Responsible for approving inmate phone/visitation requests
  • Responsible for employee time sheets monthly as well as leave requests
  • Assisted Unit Manager and Assistant Unit Manager in daily activites
  • Assisted Disciplinary Hearing Officer keeping minutes of inmate hearings and disciplinary outcomes
  • Responsible for inmate canteen inventory monthly
  • Maintained strict integrity in adherence to policies and procedures when interacting with inmates
Patient Accounts Representative Sep 1999Jul 2002 Boice Willis Clinic Rocky Mt, NC
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Managed reception area, including greeting visitors
  • Respond to telephone and in-person requests for information
  • Patient information verification and update insurance eligibility
  • Set up payment plans
  • Filed and refilled claims if denied, once corrections were made
  • Payment processing
  • Appointment scheduling
  • Billing/coding of patients charges
  • Completed all insurance forms for physician approval
Diploma : Medical Assisting Sep 1995 Tidewater Tech Newport News, VA
High School Diploma : Business/Nursing Jun 1993 Bayside High School Virginia Beach , VA
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Resume Details

This is a real resume for a 911 Dispatcher in Williamsburg, Virginia with experience working for such companies as James City County, Professional Answering Service, Dr Sarah Forbes. This is one of the hundreds of 911 Dispatcher resumes available on our site for free. Use these resumes as templates to get help creating the best 911 Dispatcher resume.

Previous Companies:

  • James City County
  • Professional Answering Service
  • Dr Sarah Forbes

Previous Job Positions:

  • 911 Dispatcher
  • Supervisor
  • operator
  • Billing
  • coding


  • Tidewater Tech
  • Bayside High School

Level of Education:

  • Diploma
  • High School Diploma

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