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Dewitt County Cencom - 911 Dispatcher Resume Example

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Paisley Bryant
Professional Summary

Friendly and enthusiastic in Telecommunications with seven years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

  • Active Listening
  • Speaking
  • Clerical
  • Critical Thinking
  • Computers and Electronics
  • Systems Analysis
  • Mathematics
  • Public Safety and Security
  • Telecommunications
  • Education and Training
  • Operation and Control
  • Mathematics
911 Dispatcher/ Telecommunications 10/2012 to Present
Dewitt County Cencom Clinton, IL
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Provide emergency medical instructions to callers.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Learn material and pass required tests for certification.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Scales Operations 09/2008 to 10/2012
The Anderson's Grain Canton/Champaign, IL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Grade, classify, or direct products to grain bins according to specifications.
  • Clean, maintain, calibrate, or repair measuring instruments or test equipment, such as scales, splitters, sifters and grain shaker. 
  • Write tickets for inspection reports describing results.
  • Inspect or test grain to determine compliance with environmental standards.
  • Compute defect percentages or averages, using formulas and calculators.
  • Interpret legal requirements, provide safety information, or recommend compliance procedures to drivers.
  • Collect product samples and prepare them for laboratory analysis or testing.
  • Operate scale house computers to obtain weight information about incoming shipments such as those from waste haulers.
Help Center Support 01/2006 to 08/2008
Walgreens Accounting Danville, IL
  • Converse with customers to determine details of equipment problems.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Operate machines to test functioning of parts or mechanisms.
  • Install and configure new equipment, including operating software or equipment.
  • Calibrate testing instruments.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Confer with network users about how to solve existing system problems.
  • Implement and provide technical support for voice services and equipment, such as POS systems, Ink-O-Dem Machine repair, and pharmacy software.
Assistant Manager 09/2003 to 12/2005
Maurices Danville, il
  • Greet customers and ascertain what each customer wants or needs.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Take inventory of stock.
  • Place new merchandise on display.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Train or supervise sales or floor staff.
  • Conduct staff meetings with sales personnel to introduce new merchandise.
Hostess/Kitchen/Salad Bar/Waitress 10/2002 to 09/2003
Jocko's Pizza Danville, il
  • Confer with customers by telephone or in person to provide information about orders, custom orders or booking parties. 
  • Greet guests and seat them at tables or in waiting areas.
  • Answer telephone calls and respond to inquiries or transfer calls to management.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Assist with preparing and serving food and beverages.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Balance receipts and payments in cash registers.
  • Set up dining areas for meals and clear them following meals.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
Sandwich Artist 06/2001 to 10/2002
Subway Danville, il
  • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
  • Perform food preparation and serving duties, such as preparing meat, baking bread, chopping vegetables. 
  • Train or instruct employees in job duties or company policies.
  • Resolve customer complaints or answer customers' questions.
Associate of Science and Arts: General Dec 2011 Danville Area Community College - Danville, IL
High School Diploma: General Degree May 2005 Danville High School - Danville, IL
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Resume Details

This is a real resume for a 911 Dispatcher in farmer city, Illinois with experience working for such companies as Dewitt County Cencom, The Andersons Grain, Walgreens Accounting. This is one of the hundreds of 911 Dispatcher resumes available on our site for free. Use these resumes as templates to get help creating the best 911 Dispatcher resume.

Previous Companies:

  • Dewitt County Cencom
  • The Andersons Grain
  • Walgreens Accounting

Previous Job Positions:

  • 911 Dispatcher
  • Telecommunications
  • Scales Operations
  • Help Center Support
  • Assistant Manager


  • Danville Area Community College
  • Danville High School

Level of Education:

  • Associate of Science and Arts
  • High School Diploma

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